Sales Policy for Secureluis

Effective Date: January 4, 2025

Welcome to Secureluis! We are committed to providing premium-quality fishing equipment and a seamless shopping experience for all our customers. This Sales Policy outlines the terms and conditions governing purchases made through our website or other platforms. By placing an order with Secureluis, you agree to abide by the terms described below.

Contact Information Secureluis Headquarters:

1. Scope of Policy

This Sales Policy applies to all products sold on our official website (secureluis.com) and through any authorized Secureluis distribution channels.

2. Product Availability

We strive to ensure the availability of all listed products. However, product availability is subject to stock levels and may vary. In case of unavailability, we will notify you promptly and offer an alternative product, a backorder option, or a refund.

3. Pricing and Payments

  • Currency: All prices are displayed in USD and are inclusive of applicable taxes unless otherwise stated.

  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

  • Pricing Errors: In the event of a pricing error, we reserve the right to cancel or adjust the order after notifying the customer.

4. Order Placement and Confirmation

  • Order Process: Orders can be placed directly on secureluis.com.

  • Confirmation: Upon successful placement of an order, you will receive an email confirmation with order details.

  • Modifications: Changes to your order must be requested within 24 hours of placement by contacting our customer service team.

5. Shipping and Delivery

  • Regions Served: We offer shipping across the United States and selected international destinations.

  • Shipping Fees: Shipping costs will be calculated at checkout based on the delivery address and order weight.

  • Delivery Time: Orders are processed within 2-3 business days and typically delivered within 5-7 business days for domestic shipments.

  • Tracking: A tracking number will be provided once your order is shipped.

6. Returns and Refunds

  • Eligibility: Returns are accepted within 30 days of receipt, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

  • Process: To initiate a return, contact us at info@secureluis.com with your order number and reason for return.

  • Refunds: Refunds will be processed to the original payment method within 5-10 business days after the returned item is inspected.

7. Warranty and Defects

  • Product Warranty: Most Secureluis products come with a limited warranty covering manufacturing defects. The warranty period varies by product category.

  • Claims: For warranty claims, contact our support team at info@secureluis.com with details and supporting images of the defect.

8. Customer Support

Our dedicated customer service team is here to assist you. For inquiries, concerns, or feedback, reach out to us at:

9. Amendments

Secureluis reserves the right to amend this Sales Policy at any time without prior notice. Changes will be effective upon posting on secureluis.com.

Thank you for choosing Secureluis. We are dedicated to enhancing your fishing adventures with top-tier products and exceptional service. Visit us at secureluis.com for more information or to explore our latest collections.