Refund and Return Policy for Secureluis

Effective Date: January 4, 2025

Welcome to Secureluis! We strive to ensure complete satisfaction with every purchase. This Refund and Return Policy outlines the terms under which customers can return products and request refunds. By shopping with Secureluis, you agree to comply with the guidelines detailed below.

1. Eligibility for Returns

Secureluis accepts returns under the following conditions:

  • The return request is initiated within 30 days of receiving the product.

  • The item is in its original condition, unused, and in the original packaging.

  • Proof of purchase, such as an order confirmation email or receipt, is provided.

Non-Returnable Items:

  • Gift cards

  • Items marked as “Final Sale”

  • Customized or personalized products

2. How to Initiate a Return

To initiate a return:

  1. Contact our customer service team at info@secureluis.com or call us at (541) 361-6129.

  2. Provide your order number, a description of the issue, and any relevant photos (if applicable).

  3. Await approval and return instructions from our team.

Once your return request is approved, we will provide you with a return shipping label and instructions for sending the item back.

3. Refund Process

a. Refund Eligibility

Refunds are issued once the returned item has been inspected and deemed eligible. The refund will be processed to the original payment method.

b. Refund Timeframe

  • Refunds are typically processed within 5-10 business days after the returned item is received and inspected.

  • You will receive an email confirmation once the refund is processed.

c. Shipping Fees

Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

4. Exchanges

If you wish to exchange an item for a different size, color, or product, follow the same process as initiating a return. Once the original item is received and inspected, we will ship the replacement product. Exchanges are subject to product availability.

5. Damaged or Defective Items

Reporting Damages

If you receive a damaged or defective item, please contact us within 7 days of receiving your order:

Include a detailed description of the issue and photos of the damaged product. Upon verification, we will provide a replacement or refund at no additional cost.

6. Return Shipping Costs

  • For Customer-Initiated Returns: The cost of return shipping will be deducted from your refund unless the return is due to an error by Secureluis.

  • For Defective or Incorrect Items: Secureluis will cover the return shipping costs.

7. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. To cancel an order, contact us at info@secureluis.com or call (541) 361-6129.

8. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please reach out to us:

Thank you for shopping with Secureluis. Your satisfaction is our priority, and we’re here to assist you every step of the way!