Shipping Policy for Secureluis

Effective Date:  January 4, 2025

Welcome to Secureluis! We aim to provide efficient and reliable shipping services for your convenience. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from Secureluis. By placing an order on secureluis.com, you agree to the terms outlined below.

1. Shipping Regions

Secureluis currently ships to:

  • United States: All 50 states, including Alaska and Hawaii.

  • International Destinations: Selected countries. Availability and rates for international shipping will be displayed during checkout.

If your location is not listed as eligible for shipping, please contact us at info@secureluis.com.

2. Processing Time

  • Orders are typically processed within 2-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Costs

We offer the following shipping options:

a. Standard Shipping:

  • Delivery time: 5-7 business days within the United States.

  • Cost: Calculated based on order weight and destination.

b. Expedited Shipping:

  • Delivery time: 2-3 business days within the United States.

  • Cost: Higher rates apply, calculated at checkout.

c. International Shipping:

  • Delivery time: Varies by destination, typically 7-14 business days.

  • Cost: Displayed at checkout, including any applicable duties or taxes.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress via the carrier’s website.

5. Shipping Restrictions

  • We do not ship to P.O. boxes, APO, or FPO addresses.

  • Certain products may have additional shipping restrictions based on size, weight, or regulations.

6. Lost or Damaged Shipments

a. Lost Shipments:

If your order does not arrive within the estimated delivery time, please contact us at info@secureluis.com or call (541) 361-6129. We will assist in locating the shipment or provide a resolution.

b. Damaged Shipments:

If your package arrives damaged, please retain the packaging and contact us immediately. Provide photos of the damage to expedite the claims process.

7. Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country’s regulations.

  • Secureluis is not liable for delays caused by customs clearance procedures.

8. Order Changes and Cancellations

  • Changes to your order (e.g., shipping address updates) must be requested within 24 hours of order placement.

  • To cancel an order, contact us immediately. Orders cannot be canceled once they have been shipped.

9. Contact Information

For any questions or concerns regarding shipping, please reach out to our customer support team:

Thank you for choosing Secureluis. We are dedicated to ensuring your orders are delivered safely and on time. Happy shopping!